• FAQ

Who can use the Website?

The platform is addressed to professionals of the automotive sector. Therefore, the registration is exclusively provided to relevant EU companies and Non-EU Traders.

Why does eCarsTrade reserve the right to ask for a deposit?

If, for any reason, the client doesn’t respect his contractual obligations, the deposit will be used to cover the financial loss of eCarsTrade caused by the misconduct of the user.

Within how many days do I have to pay for the car and the extra services?

The car payment has to be made by bank transfer within 2 working days starting from the moment you receive the car award notification by email, or on your personal page.
Extra services have to be paid in cash directly at the warehouse of eCarsTrade, at the time of vehicle collection.

How many days do I have to pick-up the car from the warehouse?

The maximum parking duration is 10 working days, starting from the moment you receive the Pick-up email notification or from the moment the car gets the status “vehicle to be collected” on your personal page. Starting from the 11th working day, a surcharge of 15 EUR will be charged for each extra parking day.

Why can I only order some of the Extra Services once the car is ready for pick-up?

To order the Extra services such as hotel discount (or booking), ordering transit license plates or contacting our privileged logistic service providers, it is necessary to indicate the exact dates when those services will take place. To do so, you will need the exact date when the vehicle will be ready to pick-up. As a delay can occur due to the logistics involved, an exact date cannot be known before the car is transported to our warehouse (nor can we guarantee when your vehicle’s status changes to “vehicle to be collected”).

I’m a Non-EU customer. Do I pay the VAT? If yes, what is the VAT reimbursement procedure?

Yes, as a Non-EU costumer, you will have to make a deposit representing the full amount of the VAT due. Also, you will need to order the EX-A export document.

You are able to claim the VAT after the purchased vehicle crosses the EU and after the EX-A document is officially registered by the EU border inspection point.

Before making the request for the reimbursement please check the car’s export status by going to the following Export MRN Follow-up (international movements only) link of the European Commission below.

http://ec.europa.eu/taxation_customs/dds2/ecs/ecs_home.jsp?Lang=en


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